You know it’s important to optimise your customer journey, but you’re not sure which part of that journey to focus on. Customer interactions across multiple touchpoints mean it can be tricky to isolate a specific part that’s going to deliver the best results for you - and your customers.
Many companies have experienced increased earnings by improving their customer experience. Don’t be left behind. Time to roll up your sleeves and take a serious look at strategies you can use to optimise your customer journey.
According to Dimension Data’s 2017 Global Customer Experience Benchmarking Report, 84% of organisations that are working to improve customer experience reported an increase in earnings.
*Please note, Platform One was formerly known as Potentiate