Go beyond your annual static employee feedback survey and harness the power of your team, increasing satisfaction, reducing churn and improving customer experience.
Wouldn’t you love to improve employee engagement and, in turn, deliver great customer experiences? Our voice of employee programs let you do just that. When your employees feel valued and respected, they’ll go the extra mile for you.
Our programs offer a fully flexible approach to employee engagement. You can tap into your employees' experience at all points in their journey with your company, or look at longitudinal change within your organization, using a series of short pulse surveys at defined intervals. Alternatively, deep dive with a comprehensive bi-annual engagement program.
The result? Satisfied and engaged employees deliver more positive customer experiences.
Enable your employees to capture their perceptions of customers’ experiences, solve common customer problems, share their solutions, and drive innovation through an employee insight community.
Employee Experience solutions go far beyond the traditional functions of HR. Today you can turn Employee Experience into a competitive advantage for your business. Our programs enable you to increase engagement with your employees and improve their experience by bringing them to the core of the business. Our platform collects continuous feedback from each employee that enables you to take steps that impact engagement, productivity, talent planning, innovation and customer experience.
Get started with one of our templated, brandable mobile-first sites, or build a bespoke community website. Use our native app to bring the community directly to customers' smartphones
Send mobile optimised surveys throughout the customer journey via email, SMS, WhatsApp or Web Intercepts.
Pick from unlimited Surveys, Quick Polls, Forums, Diaries and Live Chats. Run projects individually or sequentially.
Quickly make sense of member posts with our NLP-powered moderation and qual analytics tools.
Export multi-project data into any industry standard format, or bring your data to life using our data visualisation tools.
Automate your financial incentives processing and gamify project completion to keep members coming back for more.
One place to collect, one place to understand, one place to design and one place to action improvements. Our single platform, complemented by our research services, offers all the solutions you need to drive business improvement through human understanding.
Improve customer retention, increase advocacy, decrease cost to serve.Learn more
Decrease time to market, increase adoption and de-risk decisions.Learn more
Attract new customers, increase market share & uncover emerging trends.Learn more
Have peace of mind with a full-service agency at your fingertips.Learn more