Customer Experience

A Simple Guide to Stakeholder Engagement

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Customer Experience (‘CX’) programs are shaping the future of business through their ability to create the changes customers want and need. These changes, however, can only occur if programs are embedded into a company’s culture.

So where to start?

This guide will take you through the different engagement tactics you can implement to help your company become more customer-centric.

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*Please note, Platform One was formerly known as Potentiate