The world is emerging from the pandemic and confronts the challenges caused by inflation, global conflicts, rising concerns about issues such as climate change and corruption in public life, and fast-moving changes in technology, retailing and product/service fulfilment. These changes mean that yesterday’s CX program is not fit for purpose in 2022.
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Featured Article
7 Key Issues with Legacy CX Programs
The world is emerging from the pandemic and confronts the challenges caused by inflation, global conflicts, rising concerns about issues such as climate change and corruption in public life, and fast-moving changes in technology, retailing and product/service fulfilment. These changes mean that yesterday’s CX program is not fit for purpose in 2022.
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Inspired by our people, clients, and the world around us, we share the latest Platform One news and views on human experience, as well as expert opinion from our industry to keep you in the know.
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