How insight communities are facilitating and delivering smarter decisions across product development, communications testing, and brand strategy, with examples from Australia, France, and the USA
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Using communities to drive smarter decisions
How insight communities are facilitating and delivering smarter decisions across product development, communications testing, and brand strategy, with examples from Australia, France, and the USA
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Resources
Inspired by our people, clients, and the world around us, we share the latest Platform One news and views on human experience, as well as expert opinion from our industry to keep you in the know.
Featured Blog Articles
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Gen Z is rewriting the playbook – and brands must pivot fast or face irrelevance. If you’re not adapting, you’re already behind.
Search Results
Consumer Trends
Cracking the Code: Gen Z's Loyalty Shift
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Customer Experience
9 Best Customer Feedback Platforms and Tools for B2B Manufacturing in 2024
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Customer Experience
Electric Vehicles, Confirmation Bias and Debunking the Myths
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Product Innovation
Unveiling the Varied Faces of Artificial Intelligence
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Customer Experience
Truly Listening to Your Customers
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Customer Experience
CX + Operational Data - a Winning Combination
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Customer Experience
What are the short-term implications of ChatGPT for CX?
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Customer Experience
The Best Customer Experience Conferences in 2023
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Customer Experience
Is your spending on CX helping or hindering?
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Customer Experience
Using Qualitative Research to become Experience Leaders
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Customer Experience
Leading the Customer Experience in Times of Inflation
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Customer Experience
7 Key Issues with Legacy CX Programs
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Customer Experience
Transforming Traditional CX
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Customer Experience
From Experience Managers to Experience Leaders – the future of CX
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Customer Insights
The Top Trends in CX in 2022
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Customer Insights
The Top Trends in Insight and Research in 2022
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Customer Insights
Pebbles in Shoes – why you shouldn’t limit Hot Alerts
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Customer Experience
Survey appeals....not so appealing
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Customer Experience
Top 3 CX Drivers: Use and Future of CX
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Customer Experience
The Top Customer Experience Conferences in 2022
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Customer Insights
An introduction to segmentation and cluster analysis
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Consumer Trends
9 Global Retail Trends for 2021
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Customer Insights
3 ways to benefit from T-Shaped insights
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Customer Insights
Going beyond CX
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Customer Experience
Why Coaching Is A Bad Thing
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Customer Experience
5 Tips To Improve Your CX Strategy
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Data Visualisation
Using Visualization to Explain – Part of the MEME Approach
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Customer Experience
Do CX incentives help or hinder customer experience?
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Customer Experience
CX targets - driving automotive dealers in the wrong direction?
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Data Visualisation
Using Visualization to Manage – Part of the MEME Approach
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Data Visualisation
Using Visualization for Exploring Data – Part of the MEME Approach
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Data Visualisation
Using Visualisation for Monitoring – Part of the MEME Approach
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Customer Experience
Taking Customer Experience to the Next Level
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Data Visualisation
MEME – your key to creating great visualisations
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Customer Experience
How can CX management lead to CX improvement?
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Customer Experience
The Top 5 Impacts of Improving a Poor Customer Experience on Your Business
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Customer Experience
5 Steps For Starting Out In CX
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Customer Experience
The Best Customer Experience Conferences in 2021
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Data Visualisation
How to embrace the tradition of ‘making the data dance’
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Customer Experience
Necessity is the Mother of Invention in the CX Field
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Data Visualisation
When the Whole is Greater than the Sum of its Parts
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Customer Insights
5 ways to improve the ROI of your Insights
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Customer Insights
How do we measure the ROI of Insights?
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Community
Communities Manifesto
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Community
Communities – The Next 10 years
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Community
Can you trust your data?
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Employee Experience
How to create positive relationships with the people you work with
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Community
Agility, Pivoting and GEMO
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Customer Experience
“Does exactly what it says on the tin” Why consistent delivery matters
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Research
What are we waiting for?
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Customer Experience
10 ways to maximise your CX survey response rate by industry
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Potentiate
Keeping It Light In Lockdown
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Potentiate
COVID-19 Support
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Customer Experience
How to optimise your CX program during COVID-19
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Consumer Trends
How Brands Act Now Will Be Remembered Later
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Customer Experience
Customer Experience Strategies in the “New Normal”
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Customer Experience
Employee Engagement drives the Customer Experience
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Research
Why HX, Why Now?
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Customer Experience
Move over CX and UX, the future is HX
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