We've removed the complexity around CX, so you can focus on outcomes and improvements
Looking for an easier way to get a handle on your customer experience? You’ve found it.
Our programs cut through the noise and allow you to focus on what will drive the greatest impact….and your bottom line.
Move beyond simply measuring customer experience and turn up the dial on improving it.
In-built action plans, closed-loop feedback for case management and trigger notifications for when performance falls below pre-defined thresholds, are just the start.
Take your program to the next level by teaming it with an insight community to deep-dive into areas of interest, uncover the drivers behind pain points and co-create solutions with your customers.
Seamlessly, all in the one platform.
Our customer experience programs are supported by expert CX consultants to guide you on your journey.
From program design and implementation through to ongoing management, we make it easy for you and ensure you get the maximum value from your investment.
Our programs have seen significant increases in overall satisfaction and recommendation since they launched – up to 38% for overall satisfaction and 32% for recommendation.
Harness the people power within your organisation, improve employee engagement
and, in turn, deliver great customer experiences.
Wouldn’t you love to improve employee engagement and, in turn, deliver great customer experiences? Our voice of employee programs let you do just that. When your employees feel valued and respected, they’ll go the extra mile for you.
Our employee experience programs offer a fully flexible approach to employee engagement. You can tap into your employee experience at all points in their journey with your company or look at longitudinal change within your organisation, using a series of short pulse surveys at defined intervals. Alternatively, deep dive with a comprehensive bi-annual engagement program.
The result? Satisfied and engaged employees deliver more positive customer experiences.
Enable your employees to capture their perceptions of customers’ experiences, solve common customer problems, share their solutions, and drive innovation through an employee insight community.
As Denise Lee Yawn of the Harvard Business Review says, 'Customer Experience and Employee Experience are now two of the driving forces of business'. Knowing what your team members are thinking and feeling is your path to success. In our volatile environment, it's now more important than ever to check in with everyone in your team. If they're unhappy, you need to uncover why and set things right asap. Having the ideal tools for an ongoing dialogue with your people is critical to keeping them happy – and your business thriving.
Employee Experience solutions go far beyond the traditional functions of HR. Today, you can turn Employee Experience into a competitive advantage for your business. Our digital Employee Experience Programs empowers your HR teams to increase engagement with your employees and improve their experience by bringing them to the core of the business. Our Employee Experience Platform collects continuous feedback from each employee that enables you to take steps that impacts engagement, productivity, talent planning and innovation.
More and more companies are increasingly using employee experience management for the following reasons –
· A large number of employees are quitting their jobs. Companies are finding it much more difficult to retain employees than hiring new ones.
· Culture and purpose are gaining importance because of the rise in the gen z generation. Without a good and healthy culture, companies cannot retain the millennial generation.
· Companies are considering People Analytics as a critical part of their organization. Having employee experience statistics within reach allow HR to get an insight into what is going on in their organization.
Now you can combine all the functionality of Employee Experience into one platform to simplify things for the employees and allow HR to coordinate, measure and monitor all interactions with employees.
Ready to take Your Employee Experience to the next level?
To learn more about building a better employee experience, get a consultation today! We’ll have you up and running in no time
Build out your data universe, merging continuous feedback data, ad-hoc pulse surveys and operational data sets to create a powerful data asset for your business.
Send mobile optimised surveys throughout the customer journey via email, SMS, WhatsApp or Web Intercepts.
Deliver timely surveys at key points along the customer journey or employee lifecycle to capture more meaningful data, in-the-moment.
Build custom rules to trigger real-time alerts and escalations, prompting your team to respond to customer issues quickly and convert detractors into promoters.
Identify macro trends and assign to relevant individuals within the business, focussing in on key business improvements to make real, long-lasting change to customer experiences.
Target content to specific users with role-based filters to control the flow of information and put actional data into the relevant hands.