Technology to turn experience managers into experience leaders

The only all-in-one Human Experience platform to evolve customer, employee and community experience

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The Platform

The one platform that enables you to deliver exceptional human experiences, build better products and provide superior services.
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Multiple solutions. One platform.

A truly integrated platform, providing customer experience, employee experience and insight communities all in one place, for ease of access, understanding and action.

Engage in the moment

Engage and listen to customers and employees at the right time and with the right content.

Close the loop

Solve issues as they arise and fix problems before they occur, with robust case management, complete with real-time alerts and escalations.

Develop action plans for real change

Move beyond simply measuring metrics to build and disseminate action plans that will drive meaningful change.

Spot insights in an instant

Cut through the noise in unstructured data, with text analytics built on the latest in AI and machine learning, and deliver insight-rich results to stakeholders, at speed.

Enrich your quant with qual

Access a range of qual tools to provide greater depth on your quant, including Quick Polls, Forums, Diaries and Live Chats.

Centralize all your experience data in one place

Merge continuous feedback data, ad-hoc pulse surveys and operational data, to give you easy access to your resources.
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Easily identify macro trends

Identify and assign macro trends to the relevant people within the business, and focus on key business improvements to make real, long-lasting change to customer experiences.

Ensure the right data gets into the right hands

Role-based filters and anonymity controls ensure that actionable data goes to the relevant people.

Getting started is easy

Either use one of our templated, brandable mobile-first sites, or build a bespoke community website or CX dashboard.

Have peace of mind that data is managed securely

Our robust security processes are regularly reviewed and audited as part of our ongoing ISO 27001 certification. Our commitment to data security ensures that some of the world's largest brands, including the the banking sector, trust us with their customers’ personal data.

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