Less effort.
Better outcomes.
Multiple solutions. One platform.
A truly integrated platform, providing customer experience, employee experience, product experience, brand experience and insight communities all in one place for ease of access, understanding, action and improvement.
Develop action plans for real change
Move beyond simply measuring metrics to build and disseminate action plans that will drive meaningful change.
Spot insights in an instant
Cut through the noise in unstructured data, with text analytics built on the latest in AI and machine learning, and deliver insight-rich results to stakeholders, at speed.
Identify and assign macro trends to the relevant people within the business, and focus on key business improvements to make real, long-lasting change to customer experiences.
Use the crosstab builder to examine the relationship between different variables and easily uncover patterns, trends and probabilities in your raw data.
Platform One integrates with other management systems (CRM, Call Centre or Database), enabling you to automatically generate a CX survey, pull in the right contacts, and distribute that survey through your existing management systems.
Role-based filters and anonymity controls ensure that actionable data goes to the relevant people.
Merge continuous feedback data, ad-hoc pulse surveys and operational data, to give you easy access.
Delve deeper with an insight community
Co-create solutions and test and learn with your customers via an online insight community. Insight communities provide a channel for two-way communication and are great for problem solving and de-risking decisions at pace. An insight community can be deployed as part of your CX program or as a stand-alone solution.
Capture in-the-moment feedback
Time your surveys so they pop-up at key points along the employee lifecycle…. onboarding, pulse check ins, exit surveys etc .
Develop action plans for real change
Move beyond simply measuring metrics to build and disseminate action plans that will drive meaningful change in your business.
Role-based filters ensure that actionable data goes to the relevant people.
Gather feedback on your products and services. Gain a more holistic view of your business and uncover new ideas.
Use base size thresholds to control the anonymity of your data.
Mobilize your team
Engage and mobilize your employees via an employee hub. Employee hubs are a great place to ideate and share solutions to customer problems. Employee hubs can be part of your employee experience program or stand-alone.
throughout all stages of the product lifecycle.
Build your own innovation advisory board
Engage users in on-going conversations & collect valuable data to inform innovation. Use your advisory board to ideate, co-create, concept test, product test and ad test.
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Full flexibility
Access a range of qualitative tools for full flexibility, including Surveys, Quick Polls, Forums, Diaries and Live Chats. Run projects individually or sequentially.
Spot insights in an instant
Cut through the noise in unstructured data, with text analytics built on the latest in AI and machine learning, and deliver insight-rich results at speed.
Build and disseminate action plans based on user feedback to give your products the best chance of success.
Role-based filters ensure that actionable data goes to the relevant people within the team.
Getting started is easy
Get started with one of our templated, brandable mobile-first sites, or build a bespoke community website. Use our native app to bring the community directly to customers' smartphones.
Build a thriving community
Segment your member base and interact with smaller groups and individuals to drive participation.
Access a range of qualitative tools to provide greater depth on your quantitative data, including Surveys, Quick Polls, Forums, Diaries and Live Chats. Run projects individually or sequentially.
Quickly make sense of member posts with our Natural Language Processing (NLP) powered moderation and qualitative analytics tools.
Export multi-project data into any industry standard format, or bring your data to life using our data visualization tools.
Set your sampling targets, then let the platform work out who to contact, - and when, so you achieve your required completes.
Create an automated deployment schedule and refresh profiles in real time as members participate in surveys.
Our robust security processes are regularly reviewed and audited as part of our ongoing ISO27001 certification*. Our commitment to data security ensures that some of the world's largest brands, including the banking sector, trust us with their customers’ personal data.
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