A truly integrated platform, providing customer experience, employee experience and insight communities all in one place, for ease of access, understanding and action.

Engage and listen to customers and employees at the right time and with the right content.

Solve issues as they arise and fix problems before they occur, with robust case management, complete with real-time alerts and escalations.

Move beyond simply measuring metrics to build and disseminate action plans that will drive meaningful change.

Cut through the noise in unstructured data, with text analytics built on the latest in AI and machine learning, and deliver insight-rich results to stakeholders, at speed.

Access a range of qual tools to provide greater depth on your quant, including Quick Polls, Forums, Diaries and Live Chats.

Merge continuous feedback data, ad-hoc pulse surveys and operational data, to give you easy access to your resources.

Role-based filters and anonymity controls ensure that actionable data goes to the relevant people.

Either use one of our templated, brandable mobile-first sites, or build a bespoke community website or CX dashboard.

Our robust security processes are regularly reviewed and audited as part of our ongoing ISO 27001 certification. Our commitment to data security ensures that some of the world's largest brands, including the the banking sector, trust us with their customers’ personal data.