Feedback that empowers

Unlock the potential in your relationships by following and responding to individual feedback from customers, employees, or partners, over time. This world-first longitudinal platform joins up feedback over time to provide colorful stories, not disconnected stats. See what is changing and why. Better yet, discover what to do about it – and whether it worked, all in one comprehensive program.

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HX Connect

HX Engage

HX Community

Listen & respond

The unique MirrorWave longitudinal approach is aimed at sparking ongoing conversations that are proven to boost business outcomes. On average, MirrorWave programs boost high satisfaction 2.3x and halves dissatisfaction.

Get into a rhythm of listening and responding, with 3 questions that you ask of the same individuals at regular intervals. Responses are reported in a joined-up individual story that the relevant people in your company can see at any time. The program moves beyond simply capturing and reporting feedback. It comes with an all-encompassing guidance system for improving and communicating - at both a relationship level and an insights level.

Gain a deeper understanding of your customers with ease

MirrorWave programs have broad applications. They can be used to follow customers, employees, partners – or all three. Use them to understand what’s happening in relationships (key relationships; frequent customers, strategic accounts; partnerships), experience journeys, complex programs and change processes over time.

Feedback is no longer a single data point for each individual, but rather a connected data stream that enables deeper, more individualized management, based on their feedback history. It’s truly a way to power the human experience.