CX in Inflationary Times

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The biggest economic threat facing the West at the moment is inflation.

We are already seeing economies in North America and Europe with inflation of around 10%, and the consensus is that inflation is going to get worse.

Inflation reduces consumers’ spending power, pushes up interest rates, makes everything less stable, and can lead to recessions.

In this webinar, Ray Poynter shares:

- What is happening, how inflation impacts customers and organisations

- What is likely to happen, the impact on customer experience

- Recommendations for how to monitor and amend your CX program

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