The Best Customer Experience Conferences in 2023

Customer Experience

The Best Customer Experience Conferences in 2023

December 20, 2022
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Looking to upskill by attending a CX Conference in 2023 but are not sure which one is right for you?  

Below is a comprehensive guide to the best CX Conferences in 2023.  Scroll down for an overview on each.

Conference Date Price Region
CX Network: Predictive CX    
January 24-25, 2023   
   
Free   
   
Virtual   
   
CX Network: Voice of Customer   
   
February 15-16, 2023   
   
Free   
   
Virtual   
   
Customer 360 Symposium   
   
March 28-29, 2032   
   
Apply for your place   
   
Crowne Plaza, Hunter Valley, Australia   
   
CX Network: CX APAC   
   
March 21-23, 2023   
   
Free   
   
Virtual   
   
The Customer Show Asia   
   
March 29-30, 2023   
   
Free   

Suntec Convention & Exhibition Centre, Singapore
   
The Customer Show   
   
May 3-4, 2023   
   
TBC   

Melbourne Convention & Exhibition Centre
   
CX Network: CX EMEA   
   
May 9-10, 2023   
   
Free online event   
   
Virtual   
   
CX APAC   
   
May 25-26, 2023   
   
$1,595 USD   
   
Sydney, Australia & Virtual   
   
CX North America   
   
June 13-15, 2023   
   
$3,795 USD   
   
Nashville, USA & Virtual   

Customer Engagement Transformation Conference
   
June 14, 2023   
   
Free Live Stream   
   
Virtual   
   
CX Network: CX Automation   
   
June 13-14, 2023   
   
Free   
   
Virtual   
   
CX Emea   
   
May 10-11, 2023   
   
€2,795    
   
Virtual, London   
   
CX Network: Voice of Customer APAC   
   
September 19-20, 2023   
   
Free   
   
Virtual   
   
Customer Connect   
   
October 26, 2023   
   
TBC   
   
Sydney, Australia   
   
Customer Engagement Summit   
   
November 28, 2023   
   
£295 +VAT   
   
London   
   
Customer Experience Asia Week   
   
November 20-23 2023   
   
From $2,799 SG + 7% GST   
   
Singapore   

Name: CX Predictive CX

URL: https://www.cxnetwork.com/events-cx-live-predictive-cx

Date: 24-25 January, 2023

Price: Free(Virtual)

Region: Virtual

Description:

CXN Live: Predictive CX 2023 will focus on how to leverage the data at your disposal to drive predictive customer experience, with reference to:

  • Data integration – integrating data from across the business to develop a single view of the customer
  •  
  • Customer Journey Management – identifying the customer interactions that play a role in influencing satisfaction
  •  
  • Predictive modelling – developing a machine learning / artificial intelligence model to link customer data to behaviors and outcomes, thereby enabling the development of predictive customer scores
  •  
  • Linking insights to action – enabling the business to leverage the insights to drive improved customer outcomes

Speakers:

Jon Hay, SVPof Data, Intelligence & Analytics, Boston Red Sox

Tarv Nijjar, Global Senior Director, CX Transformation - Data Analytics & AI, McDonald's

Ruchika Singh, Director, Data Science & Insights, Spotify

Name: CX Network: Voice of Customer

URL:  https://www.cxnetwork.com/events-cxn-live-voice-of-the-customer

Date: February 15-16, 2023

Price: Free (Virtual)

Region: Virtual

Description:

CX Live: Voice of the Customer 2023 will focus on maximizing the value of your VoC program by addressing:

  • Tools and techniques for collecting customer feedback and insights: understanding the relative merits and limitations of customer interviews, surveys, social media, website usage, online customer reviews, live chat and focus groups
  •  Feedback integration: integrating customer feedback across all channels, including voice, text, in person and social, to give you an accurate view of customer issues
  •  Actionable insights: closing the loop by effectively linking insights generated to business outcomes
  • Sentiment analysis: leveraging natural language processing to mine text from across social and customer communications to identify key points of joy or friction

Speakers:

Muss Haq, Strategic Customer Insight Manager, TSB Bank

More speakers will be confirmed closer to the date.

Name: CX Network: CX APAC

URL:  https://www.cxnetwork.com/events-cx-apac-online

Date: March 21-23, 2023

Price: Free (Virtual)

Region: Virtual

Description:

CX APAC 2023 will look to discuss key areas including:

  • Balancing customer empathy, expectations, and analytics for a seamless customer journey
  • Providing a consistent experience across channels, allowing customers to switch seamlessly from one channel to another)
  • Utilizing data analytics to get a complete picture of customer behaviour
  • Implementing customer retention strategies

Speakers:

Olga Quiros, Director, Global Customer Operations, Expedia Group 

Nicola Clement, General Manager Omni Experience, Myer

Rania Wannous, Chief Customer Officer, New South Wales Telco Authority

Norhayati Nordin, Vice President, BSN Malaysia

Nadya Melic, VP Customer Solutions, APAC & Middle East, Vodafone

Name: Customer 360 Symposium

URL:  https://ashtonmedia.com.au/symposiums/customer-360-symposium-2023/

Date: March 28-29, 2023

Price: Apply for your place

Region: Crowne Plaza, Hunter Valley,Australia

Description:

The Customer 360 Symposium is back for its 10th year, bigger and better than ever. Encompassing the CX Symposium, the Customer Insights Symposium, and new for this year, the Contact Centre Symposium, the event will bring together over 250 client-side leaders responsible to for creating customer obsessed strategy within their organizations.

Speakers:

To be announced.

Name: The Customer Show Asia

URL:  https://www.cxnetwork.com/events-customershowasia

Date: March 29-30, 2023

Price: Free

Region: Suntec Convention and Exhibition Centre, Singapore

Description: This MEGA EXPO will be Asia’s #1 gathering for the region’s CX, Marketing & Digital Experience community, consisting of an extensive array of customer & marketing technology / solutions exhibitors premium conference, and theatres centred around topics that impact our customers’ daily lives. 

Speakers:

100+ speakers including:

Peter Green, Head of Marketing, Ralph Lauren

Sreeratha Govindasam, Head of Customer Care, Philip Morris International

Jaslyin Qiyu, Head of Client Marketing, Channels and Content, Citibank Singapore

Bipasha Minocha, Group Chief Marketing Officer, Eton House International Education Group

Ng Chee Soon, Managing Director, Carousell

Arun Godiyal, Lead Digital Platforms and MarTech (Singapore), Standard Chartered Bank

Joey Tan, Head of Customer Experience, GXS (Digital Bank Led by the Grab-Singtel Consortium)

Su Yin Neo, Chief Executive Officer, Singapore Post Ltd

Name: The Customer Show

URL: https://www.iqpcaustralia.com/events-customershow

Date: 3-4 May, 2023

Price: TBC

Region: Melbourne, Australia

Description:

The Customer Show is the leading exhibition for the customer experience industry in Australia & NZ.

Across two days, The Customer Show will run 8 events under one roof tackling every key CX topic under the sun! You’ll get a healthy mix of hyper-focused speeches, thought-provoking panels and live Q&A sessions to help take your customer experience division to the next level.

Speakers:

Over 120speakers including:

Chris Baker, Chief Product Officer, Westpac

Steffen Daleng, CMO, Booktopia

Alberto Fernandez, Head of Insights, Latitude Financial Services

Josh Parisotto, Chief Advice Officer, Hesta

Marion Abada, General Manager Customer Experience, Toll Global Express

Name: CX Network: CX EMEA

URL: https://www.cxnetwork.com/events-cx-live-cx-emea

Date: May 9-10, 2023

Price: Free

Region:  Virtual

Description:  

CX Live: CX EMEA 2023 will be focused on:

·       Digital channels: leveraging self service and automation to maximise the effectiveness of your customer experience organisation

·       Employee experience: tools for ensuring that you can attract, retain and motivate your team across a hybrid workforce

·       CX culture: establishing and embedding CX values to drive improved service delivery

·       Agile: developing an agile operating model that can quickly respond to market changes

·       Managing difficult conversations: empowering staff to communicate with empathy and manage their energy levels to avoid burnout

Speakers:

To be announced

Name: CX Emea

URL: https://go.forrester.com/event/cx-emea/

Date: May 10-11, 2023

Price: 2,795 Euros

Region: Virtual, London

Description:  

Join Forrester Analysts, sponsors, industry leaders, and your peers on May10-11, 2023 in London for the single most important Customer Experience gathering of the year, CX EMEA.  We will share the latest research and frameworks, give you hands-on guidance with insightful breakouts showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.

Speakers:

To be announced

Name: CX APAC

URL: https://www.forrester.com/event/cx-apac/

Date: May 25-26, 2023

Price: $1,595 USD

Region: Sydney & Virtual

Description:  

Join Forrester Analysts, sponsors industry leaders, and your peers on May25–26, 2023 in Sydney for the single most important Customer Experience gathering of the year. We’ll dive into key strategic opportunities specific to APAC regional businesses and global businesses headquartered in APAC to help your organisation grow. We will share the latest research and frameworks, give you hands-on guidance with insightful breakouts showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.

Speakers:

To be announced

Name: CX North America

URL: https://www.forrester.com/event/cx-north-america/

Date: June 13-15, 2023

Price: $3,795 USD

Region: Virtual & Nashville, USA

Description:  

Forrester CX North America Forum 2023 will deliver the aligned focus that CX, Marketing, and Digital professionals need, so that customer experiences can soar boldly, and companies can thrive. Join Forrester Analysts, sponsors, industry leaders, and your peers on June13-15, 2023 in Nashville for the single most important Customer Experience gathering of the year, CX North America. We will share the latest research and frameworks, give you hands-on guidance with insightful breakouts showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.

Speakers:

To be announced

Name: Customer Engagement Transformation Conference

URL: https://engagecustomer.com/forums/customer-engagement-transformation-conference-virtual/

Date: June 14, 2023

Price:  In person £295 +VAT

Region: London

Description:  

The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

Attendees who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organizations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.

Speakers:

20 world class speakers delivering exclusive content surrounding trending topics.

Name: CX Network: CX Automation

URL:  https://www.cxnetwork.com/events-cxn-live-cx-automation

Date: June 13-14, 2023

Price: Free (Virtual)

Region: Virtual

Description:

CXN Live: CX Automation 2023 will focus on:

  • Experience design: ensuring that new digital channels are effectively blended into the overall customer journey
  • Self-service: leveraging apps and portals to give customers the ability to resolve their own queries
  • Robotic Process Automation: utilizing RPA to handle low value, high volume tasks within service teams
  • Personalisation at scale: using Artificial Intelligence and customer data to drive personalisation
  • Chatbots: integrating chatbots into your contact channels to reduce wait times and handle common queries and requests

Speakers:

To be announced.

Name: CX Network: Voice of Customer APAC

URL:  https://www.cxnetwork.com/events-cxn-live-voc-voice-of-customer-apac

Date: September 19-20, 2023

Price: Free (Virtual)

Region: Virtual

Description:

The Voice of the Customer APAC 2023 will highlight ways to address customers' pain points, to what scale automation should be used as well as ways to create a customer-centric culture in an organization with focus on:  

·      Automation: How human interaction and AI can come together for superior outcomes 

·      Customer-Centric Culture: Strategies to cultivate the right mindset and values within an organization, steering away from being just product-centric 

·      Data Analytics: Why and how data analytics can ensure better decision making for exceptional results 

·      Products and services: Addressing customers’ pain-points and needs by creating personalized solutions 

Surveys: Proactive vs reactive surveys understanding what works for organizations 

Future: Key strategies to capture the voice of the customer in the next 5 years

Speakers:

To be announced.

Name: Customer Connect

URL:  https://ashtonmedia.com.au/symposiums/customer-connect-2023/

Date: October 26, 2023

Price: TBC

Region: Sydney, Australia

Description:

Customer Connect 2023 will bring together the region’s CX and customer insights leaders to examine this new era of how we must understand and connect with our customers to deliver an experience that sets us apart from the competition. Featuring inspiring international keynotes and the best local case studies and across both a CX and a Customer Insights track, the programme will explore key themes such as:

– What has the acceleration of digital meant for how we engage with our customers?
– How can we connect with customers in a more meaningful way through empathy and compassion?
– How can we assess the impact and ROI of CX transformation?
– The alignment of business units and restructuring to become truly customer-centric
– How we can better create a holistic view of our customers in our quest to better understand their needs and motivations?
– What does the customer-centric CX growth and innovation agenda look like in a post-COVID world?
– How can we better leverage customer insights to instigate, customer-focused real change?

Speakers:

To be announced.

Name: Customer Experience Asia Week

URL: https://www.cxnetwork.com/events-customerexperienceasia/

Date: November 20-23, 2023

Price: From$2,799 SG+7% GST

Region: Singapore

Description:  

CX Asia Week is Asia’s #1 CX event covering the latest topics and discussions in delivering quality, excellent customer experience in businesses.

Speakers:

To be announced

Name: Customer Engagement Summit

URL: https://www.engagecustomer.com/events/customer-engagement-summit

Date: November 28, 2023

Price: Free (Virtual), in person 295GBP + VAT

Region: London and Virtual

Description:  

The Customer Engagement Summit is said to be Europe’s largest customer engagement event.

Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future.

Hear from top-level speakers from world-class brands as they draw up on real-life case studies to showcase the latest innovations in the CX world sharing valuable, take home, implementable ideas and strategies to enhance customer engagement.

Speakers:

To be announced.

We hope this list helps you choose the best CX conferences to attend in 2023.

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