Customer experience has quickly become a top priority for businesses. Get it right and you can enjoy increased loyalty, satisfaction, referrals, and, ultimately, revenue. Get it wrong and you will pay the price. According to PwC in their Future of CX Report, 1 in 3 customers will leave a brand they love after just one bad experience and 92% would completely abandon a company after two or three negative interactions.
Potentiate is a pioneer in the Customer Experience field, and, with over a decade of designing and implementing CX programs under our belt, we’d love to share with you what we have learned along the way.
As such, we are excited to launch a new series of blog posts with tips and tricks to get the most from your customers’ experience and get the most from your CX program.
If you would like to receive CX tips and tricks straight in your inbox, please sign up via the links.
If you would like to know more about how Potentiate has helped our clients improve their customer experience, please feel free to reach out to us at firstname.lastname@example.org.