An action-based program that reveals any issues your customers are experiencing, identifies pain points to improve, and celebrates what you’re doing well.
When you get to know your customers and make them feel valued, that’s great business karma. With the customer understanding, you'll gain from HX Connect you’ll go on to deliver more joyful and positive experiences leading to increased customer advocacy and loyalty.
HX Connect is an action-orientated program. That means you can move beyond simply measuring customer experience and turn up the dial on improving it. In-built action planning reports, close loop feedback systems, and trigger emails all add up to an impactful program that increases satisfaction, loyalty, advocacy, and, ultimately, your bottom line.
Not only do you get all the CX essentials, but you also benefit from unlimited survey completes and dashboard users, eliminating the chance of cost overruns.
Better yet, HX Connect is supported by expert CX consultants who will help you get the most from the program.
All of our programs have seen significant increases in overall satisfaction and recommendation since they launched – including increases of up to 38% for overall satisfaction and 32% for recommendation
Unlimited survey completes & unlimited dashboard users.
Closed loop feedback system & action planning reports so you can stop issues in their tracks and continuously improve.
Role-based access & automatic sample processing & CRM integration.
Live dashboard with key metrics, trends over time, leader board to benchmark performance, aggregated and record level responses and customer comments.
Save time by identifying current and emerging themes with text analytics.
Hands on support from our CX experts.
Connect results with your CRM with ease.
Branded survey invitation and online survey.
A powerful relationship feedback system that allows you to ask less and do more.
We’ve got your business back, front, and sides covered. If you can think of it, we’ll work to deliver it for you. That’s the benefit you get from a full-service agency. And we'll have some fun along the way!
HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.
This is like a crystal ball where you can see your customers’ needs, predict which customers are going to churn and retain your high value customers.