Build a community of enablers
We’ll help you build a vibrant online community of people (no bots) to deliver illuminating and actionable insights. Perfect for driving a deeper understanding of customer perceptions, HX Community accelerates innovation and de-risks decisions.
A direct link to your customers
Ideate, co-create, and concept test with your customers, faster than ever. HX Community provides a direct two-way communication channel between you and your customers. Their feedback helps to inform your marketing, product innovation, and communication. What’s more, the ability to test and learn through the community also de-risks decisions and avoids costly mistakes.
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Truly agile
A truly agile solution that delivers rapid insight in minutes, not months. HX Community is cost-efficient too - up to 75% more cost-effective than traditional research.
Now you can have a direct dialogue with your customers - anytime you like!
Our clients have been able to make business decisions within 24 hours - and they've reaped the rewards with record sales! When you ask your customers exactly what they want, you get the answers you need to confidently execute a strategy, campaign, or product launch.
Key features
Qual & Quant
Undertake both quantitative and qualitative research.
Sharpened focus
Progressive profiling allows for deep segmentation and more relevant targeting.
Engaging conversations
Custom designed engagement hubs that facilitate two-way conversations.
Sophisticated functionality
Integrations with CRM systems to augment customer data and extend functionality. Intuitive drag and drop interface with an extensive range of question types and templates. Forums to enrich understanding through conversations.
Smart analysis
Text and sentiment analysis to uncover hard to find hidden insights.
Ongoing support
Support from community engagement specialists with flexible service models.
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More Solutions For You
A powerful relationship feedback system that allows you to ask less and do more.
We’ve got your business back, front, and sides covered. If you can think of it, we’ll work to deliver it for you. That’s the benefit you get from a full-service agency. And we'll have some fun along the way!
HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.
This is like a crystal ball where you can see your customers’ needs, predict which customers are going to churn and retain your high value customers.
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