Amart Furniture measures satisfaction across every customer touchpoint throughout the purchase journey, including in-store, online, delivery, pick up and customer service centre experiences. Stakeholders across the business, from quality & logistics through to marketing, as well all stores across Amart’s entire national network, are engaged in the Voice of Customer (VoC) program, with a dedicated focus to providing exceptional customer experiences.
11 point increase in overall NPS
11 point increase in in-store NPS
5% increase in online experience satisfaction
“As our partner now for over 5 years, Platform One delivers an excellent VOC program that provides valuable insight into what our customers are thinking. The service we receive is second to none, Platform One always assist us by looking at problems from different angles before providing a range of solutions.”
Chief Operating Officer
Amart Furniture is one of Australia's leading furniture, bedding & outdoor retailers with 69 stores across the country.