Employee Experience Management

Improve employee engagement & deliver great customer experiences

Go beyond your annual static employee feedback survey and harness the power of your team, increasing satisfaction, reducing churn and improving customer experience.

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Employee Experience

Engaged employees keep customers happy

Wouldn’t you love to improve employee engagement and, in turn, deliver great customer experiences? Our voice of employee programs let you do just that. When your employees feel valued and respected, they’ll go the extra mile for you.

Focus on your employees… your secret weapon for success

Our employee experience programs offer a fully flexible approach to employee engagement.  You can tap into your employee experience at all points in their journey with your company or look at longitudinal change within your organization, using a series of short pulse surveys at defined intervals.  Alternatively, deep dive with a comprehensive bi-annual engagement program.

The result?  Satisfied and engaged employees deliver more positive customer experiences.

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Employees are your direct link to your customers

Enable your employees to capture their perceptions of customers’ experiences, solve common customer problems, share their solutions, and drive innovation through an employee insight community.

Harness the power of your people

Happy Employees, Happy Customers!

Employee Experience solutions go far beyond the traditional functions of HR.  Today you can turn Employee Experience into a competitive advantage for your business. Our programs enable you to increase engagement with your employees and improve their experience by bringing them to the core of the business. Our platform collects continuous feedback from each employee that enables you to take steps that impact engagement, productivity, talent planning, innovation and customer experience.

The Platform

Engage community members in on-going conversations with our suite of fully integrated qual and quant research tools. Collect rich timely data to feed into your decision making process

Launch your member site

Get started with one of our templated, brandable mobile-first sites, or build a bespoke community website. Use our native app to bring the community directly to customers' smartphones

Build a thriving community

Send mobile optimised surveys throughout the customer journey via email, SMS, WhatsApp or Web Intercepts.

Enrich your quant with qual

Pick from unlimited Surveys, Quick Polls, Forums, Diaries and Live Chats. Run projects individually or sequentially.

Spot insights in an instant

Quickly make sense of member posts with our NLP-powered moderation and qual analytics tools.

Merge multi-project data

Export multi-project data into any industry standard format, or bring your data to life using our data visualisation tools.

Reward your members

Automate your financial incentives processing and gamify project completion to keep members coming back for more.

One place to collect, one place to understand, one place to design and one place to action improvements.  Our single platform, complemented by our research services, offers all the solutions you need to drive business improvement through  human understanding.