Retail
Rewards abound when you get know your customers
When you understand what matters most to your customers across every one of your retail channels and touchpoints, you can take the right actions to improve their experience. Then you’ll earn their loyalty – and spend.
Are you ready to get closer to your customers?
Sadly, 33% of customers stop doing business with a brand they love after only one bad experience. They only give you once chance to impress them. 92% would completely abandon a company after two or three negative interactions. No surprise. Wouldn’t you do the same? (source: Future of CX Report, PwC, 2018).
Why retailers choose Platform One
Are you ready to get closer to your customers?
33% of customers stop doing business with a brand they love after only one bad experience. They only give you once chance to impress them.
92% would completely abandon a company after two or three negative interactions. No surprise. Wouldn’t you do the same?
You'll be in good company
“As our partner now for over 5 years, Platform One delivers an excellent VOC program that provides valuable insight into what our customers are thinking. The service we receive is second to none, Platform One always assist us by looking at problems from different angles before providing a range of solutions.”
Solutions
One place to collect, one place to understand, one place to design and one place to action improvements. Our single platform, complemented by our research services, offers all the solutions you need to drive business improvement through human understanding.
Contact us today for a consultation and demonstration.
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