Download Detailed Case Study
Button Arrow

Telstra's Insight Communities can understand what's working and what's not, test concepts and gain critical insight during product development at every stage of the process.

Key Results

  • 30 point increase in NPS
  • 21% increase in customer advocacy for NBN
  • 50% fewer modem returns year-on-year
Lorem ipsum
“For Catalyst (Telstra's employee community), we want to continue creating opportunities for our staff to provide direct feedback into the innovation of new products and services. We hope to grow a diverse community in order to support new strategic initiatives, harnessing our employee’s expertise and knowledge.”
Alex Mihalovich
Group Research & Strategic Insights
Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets.
http://www.telstra.com
Industry
Telecommunications
Region
Australia
Business Type
B2B & B2C
Learn how Platform One can help your company become more human centric
Book a Demo
Button Arrow