Telstra's Insight Communities can understand what's working and what's not, test concepts and gain critical insight during product development at every stage of the process.
30 point increase in NPS
21% increase in customer advocacy for NBN
50% fewer modem returns year-on-year
“For Catalyst (Telstra's employee community), we want to continue creating opportunities for our staff to provide direct feedback into the innovation of new products and services. We hope to grow a diverse community in order to support new strategic initiatives, harnessing our employee’s expertise and knowledge.”
Group Research & Strategic Insights
Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets.