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Telstra's Insight Communities can understand what's working and what's not, test concepts and gain critical insight during product development at every stage of the process.

Key Results

  • 30 point increase in NPS
  • 21% increase in customer advocacy for NBN
  • 50% fewer modem returns year-on-year
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“For Catalyst (Telstra's employee community), we want to continue creating opportunities for our staff to provide direct feedback into the innovation of new products and services. We hope to grow a diverse community in order to support new strategic initiatives, harnessing our employee’s expertise and knowledge.”
Alex Mihalovich
Group Research & Strategic Insights
Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets.
Business Type
B2B & B2C
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