Inspired by our people, clients, and the world around us, we share the latest Platform One news and views on human experience, as well as expert opinion from our industry to keep you in the know.
Telstra's Insight Communities can understand what's working and what's not, test concepts and gain critical insight during product development at every stage of the process.
Key Results
30 point increase in NPS
21% increase in customer advocacy for NBN
50% fewer modem returns year-on-year
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“For Catalyst (Telstra's employee community), we want to continue creating opportunities for our staff to provide direct feedback into the innovation of new products and services. We hope to grow a diverse community in order to support new strategic initiatives, harnessing our employee’s expertise and knowledge.”
Alex Mihalovich
Group Research & Strategic Insights
Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets.